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Terms of Service

Last updated: 2026-06-29. These Terms govern all services provided by MNB Research. Please insert your registered legal entity name and registered city where indicated [in brackets].

These Terms of Service ("Terms") form a binding agreement between MNB Research ("MNB", "we", "us", "our") (registered as Abrobot Technologies Private Limited, 1945 P, Sainik Colony, Sector 49, Faridabad, Haryana 121001) and the client engaging our services ("Client", "you"). By engaging us, accepting a proposal, making a payment, or using our services, you agree to these Terms.

1. Services and scope

We provide AI automation, AI agents, consulting, and related services. The specific deliverables, fees, and timelines for each engagement are defined in a written proposal, quotation, or Statement of Work ("SOW"). Only deliverables expressly stated in an SOW are part of our obligations. Anything not stated is out of scope and may require a separate agreement and fee.

2. Quotes, pricing, payment and taxes

Prices shown on our website are indicative and may change. Fees for an engagement are those stated in the applicable SOW and are exclusive of applicable taxes (including GST), which the Client shall pay. Unless stated otherwise, fees are payable in advance, setup fees are non-refundable except as expressly provided in the Results Guarantee below, and monthly retainers are billed in advance. Late payments may incur suspension of services and interest as permitted by law.

3. Results Guarantee (and its limits)

Where an SOW specifies defined deliverables and a delivery timeline, we guarantee delivery of those deliverables within that timeline. If we fail to do so for reasons within our reasonable control, then as your sole and exclusive remedy we will: (a) continue working at no additional cost until the deliverables are delivered; and (b) if we are still unable to deliver within a further 30 days, refund your most recent monthly fee (or, for one-time projects, the portion of fees fairly attributable to the undelivered deliverables).

"Results" means delivery of the agreed deliverables — not any specific business outcome, revenue, sales, ranking, traffic, or performance metric, unless a particular metric is expressly guaranteed in writing in the SOW. The Guarantee does not apply to delays or failures caused wholly or partly by: the Client (including late, incomplete, or inaccurate inputs, approvals, access, or payment); changes to scope; third-party platforms, tools, APIs, outages, pricing, or policy decisions; or events of force majeure. To claim, you must notify us in writing within 15 days of the missed timeline. This Guarantee is the Client's only remedy for delivery timing.

4. Client responsibilities

You agree to provide, promptly and accurately, all information, content, access, credentials, approvals, and cooperation we reasonably need. You are responsible for the legality and accuracy of materials you provide and for obtaining any consents required for data you share with us. Delays caused by you extend our timelines and may affect the Results Guarantee.

5. AI outputs and disclaimers

AI systems are probabilistic and may produce errors, omissions, or unexpected outputs. We build, test, and optimise responsibly, but except for the express Results Guarantee above, all services and deliverables are provided "as is" and "as available", and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for reviewing outputs before relying on them for legal, financial, medical, or other consequential decisions.

6. Intellectual property

Upon full payment, you own the final custom deliverables created specifically for you. We retain all rights in our pre-existing materials, frameworks, methodologies, tools, code libraries, models, and know-how, including improvements and anything of general application, and we grant you a non-exclusive licence to use these as embedded in your deliverables. We may describe the engagement in our portfolio and case studies in a non-confidential manner unless you ask us in writing not to.

7. Third-party tools and platforms

Our solutions may rely on third-party platforms, APIs, and AI providers. We are not responsible for their availability, changes, pricing, deprecation, or policies, and any such third-party costs are your responsibility unless stated otherwise in the SOW.

8. Confidentiality

Each party will keep the other's confidential information confidential and use it only for the engagement. This does not apply to information that is public, independently developed, or required to be disclosed by law.

9. Data protection

Our handling of personal data is described in our Privacy Policy. Where we process personal data on your behalf, you are the data controller/fiduciary and we act as a processor under your instructions, in accordance with applicable law including India's Digital Personal Data Protection Act, 2023. You are responsible for having a lawful basis and required notices/consents for data you provide.

10. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business, however arising. Our total aggregate liability arising out of or relating to the services shall not exceed the total fees actually paid by you to us for the specific engagement in the three (3) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.

11. Indemnification

You agree to indemnify and hold us harmless from claims, losses, and expenses arising from your use of the deliverables, your content or data, your breach of these Terms, or your violation of any law or third-party rights.

12. Force majeure

Neither party is liable for delay or failure due to events beyond its reasonable control, including internet or platform outages, third-party provider failures, acts of government, or natural events.

13. Term, suspension and cancellation

Either party may cancel an ongoing engagement with 30 days' written notice. We may suspend or terminate immediately for non-payment, misuse, unlawful use, or material breach. On termination you remain liable for fees for work performed and committed up to the effective date. Pre-paid fees for work not yet performed are refundable only as expressly stated in the SOW or the Results Guarantee.

14. Governing law and disputes

These Terms are governed by the laws of India. The courts at Faridabad, India shall have exclusive jurisdiction, and the parties may first attempt to resolve disputes amicably and, if agreed, by arbitration under the Arbitration and Conciliation Act, 1996, seated at Faridabad.

15. Changes to these Terms

We may update these Terms from time to time. The version in effect when your SOW is signed governs that engagement; continued use of our services after an update constitutes acceptance for future engagements.

16. Contact

Questions about these Terms: contact@mnbresearch.com.

This document is a general template provided for convenience and is not legal advice. Please have it reviewed and adapted by a qualified lawyer before relying on it.