Every Touchpoint in Your Supply Chain, Automated
From first-mile pickup to last-mile delivery — AI handles communication, exceptions, and reporting automatically.
Shipment Tracking Bot
Customers get instant shipment status via WhatsApp — just send the AWB number. AI pulls real-time data and responds immediately. Eliminates 70% of "where is my order?" calls that flood your customer service team. Available 24/7 in Hindi and English.
Proactive Delivery Notifications
AI sends automated WhatsApp updates at every milestone — picked up, in transit, out for delivery, delivered. Customers stay informed without calling. Failed delivery attempts trigger instant rescheduling requests via WhatsApp.
Exception & Delay Alerts
AI monitors all active shipments and immediately alerts both clients and your ops team when an exception occurs — damage, delay, address issue, or customs hold. Proactive communication prevents escalations and client complaints.
Driver & Field Agent Coordination
AI sends route details, pickup instructions, and customer contact information to drivers via WhatsApp. Drivers update POD status via a simple WhatsApp message — no app required. Real-time visibility without expensive fleet management software.
POD & Billing Automation
Drivers capture POD photos via WhatsApp. AI automatically processes, names, and stores them. Billing is generated from confirmed deliveries — no manual invoice preparation. Invoice-to-collection cycle cut by 40%.
B2B Client Communication AI
Corporate clients get automated daily/weekly shipment reports, MIS in their preferred format, and instant query responses via WhatsApp. Account managers freed from sending manual updates — they focus on winning new business.
Operations Intelligence Dashboard
Real-time view of all active shipments, delivery success rate, average transit time, pending PODs, exception rate by route, and client-wise performance. Make operational decisions backed by live data.
Collections & Invoice AI
Automated invoice delivery, payment reminders, and statement of account sharing for B2B freight clients. Reduces outstanding receivable days from 60+ to under 20 for most clients.
ERP & TMS Integration
Connect AI to your existing TMS, ERP, or Tally system. Data flows automatically — no manual entry, no sync delays. Works with all major Indian logistics software: LogiNext, FarEye, Kargoways, and custom systems.
Logistics AI: Operational Impact
Measured across MNB Research logistics and courier clients
Real Results, Real Businesses
See how businesses like yours transformed with MNB Research AI solutions
Customer service team was handling 800+ calls/day — 70% asking for shipment status. MNB's WhatsApp tracking bot answered all status queries instantly. Call volume dropped to 240/day. Team now handles only exceptions and complaints.
Invoice-to-collection cycle was 68 days due to manual billing and reminder processes. AI automated invoice generation from confirmed PODs and sent weekly payment reminders. Collection cycle dropped to 41 days — unlocking ₹28L working capital.
Client complaints about unannounced delays were damaging relationships. Proactive AI exception alerts sent to clients within 15 minutes of any shipment delay. Client complaint rate dropped to near-zero; two enterprise contracts renewed early citing communication quality.
Put Your Logistics Operations on Autopilot
Book a free 30-minute demo. We'll map your current communication bottlenecks and show you exactly how AI eliminates them — from tracking queries to POD collection to billing.
📅 Book Free Demo — It's Free💬 WhatsApp Now✅ No commitment • ✅ 30-min strategy call • ✅ Custom ROI report