End-to-End Hospitality Automation
Every touchpoint in the guest journey — before, during, and after stay — automated and personalised.
24/7 Booking & Reservation AI
Instantly confirm bookings from your website, WhatsApp, and OTAs. Answer rate and availability queries at 3am. Reduce booking drop-off by 40% with instant responses. Sync availability across Booking.com, MakeMyTrip, Airbnb, and direct website in real-time.
Guest Communication on WhatsApp
Pre-arrival WhatsApp messages with check-in instructions, local tips, and special requests confirmation. During-stay messaging for room service, housekeeping, and concierge. Post-stay thank you and review requests — all automated.
Reputation & Review Management
AI sends personalised review requests to happy guests at the right time — 2 hours after checkout. Monitors new reviews across Google, TripAdvisor, Booking.com and drafts professional responses in your brand voice within 30 minutes of posting.
Smart Upselling Engine
AI identifies upsell opportunities at the right moment — room upgrades at check-in, spa packages mid-stay, airport transfers at checkout. Average upsell revenue increase of 22% per booking.
Housekeeping & Operations Coordination
Automated room-ready notifications to guests, housekeeping task assignment based on check-out schedule, maintenance ticket creation from guest complaints. Operations run like clockwork without manual coordination.
Revenue & Occupancy Intelligence
AI-powered pricing recommendations based on demand, competitor rates, events, and seasonality. Dynamic rate suggestions help you optimise RevPAR and avoid under-pricing during peak periods.
F&B & In-Room Dining Automation
Guests browse menu and order via WhatsApp. AI sends orders to kitchen, tracks delivery, and follows up. Increases in-room dining revenue by 35% simply through ease of ordering.
Digital Check-in & Check-out
Send pre-check-in forms, collect ID documents securely, and enable early check-in requests via WhatsApp. Checkout reminders, invoice delivery, and feedback collection — all automated.
Corporate & Group Booking AI
Handle RFPs from corporate clients automatically, generate quotations, manage group blocking requests, and coordinate with event planners. Capture corporate business that used to get lost in email threads.
Hospitality Results We Deliver
Average metrics from MNB Research hotel clients across India
Real Results, Real Businesses
See how businesses like yours transformed with MNB Research AI solutions
OTA commission was eating 22% of revenue. MNB's AI booking widget and WhatsApp direct booking flow shifted 35% of bookings to direct channel in 90 days, saving ₹14L in annual OTA commissions.
Review management AI sent post-stay review requests to 100% of guests and drafted professional responses to all reviews within 30 minutes. Rating jumped from 3.9 to 4.8 stars in 4 months, directly increasing Booking.com rank and bookings.
Upsell automation for room upgrades, adventure packages, and spa services added ₹680 average revenue per booking. Total monthly revenue increased by ₹8.2L without changing room inventory.
Put Your Property on Autopilot
See how MNB Research AI can automate guest communication, maximise occupancy, and grow review ratings — all while your team focuses on delivering great hospitality.
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