AI lead capture CRM vs WhatsApp inbox tools
Shared WhatsApp inbox and broadcast tools are popular in India, and for good reason. An AI lead-capture CRM solves a different problem. This page explains which one fits your situation.
In short. Choose a WhatsApp inbox tool when your team is already replying quickly and mainly needs broadcasts and a shared view of chats. Choose an AI lead-capture CRM when enquiries arrive at all hours, slip through the cracks, or need qualifying before a salesperson spends time on them.
Side by side
| WhatsApp inbox and broadcast tool | AbroBot CRM | |
|---|---|---|
| Who answers first | Your team | AI trained on your business, any hour |
| Lead details | Collected by staff or a form | Captured in conversation, filed automatically |
| Prioritising | Manual | Every enquiry scored on intent and urgency |
| Assignment | Manual or rules | To the least-loaded team member, from Starter |
| Follow-up | Broadcasts and manual reminders | Sequences that stop when the deal closes |
| WhatsApp sending | The core feature | From the Growth plan |
| Entry price | Varies by provider | Free plan; paid from ₹999 a month |
They can work together
- Use the inbox tool for broadcasts and conversations your team is already handling
- Use AbroBot CRM to answer and qualify new enquiries, especially after hours
- Send qualified leads to the person who will close them
Frequently asked questions
Does AbroBot CRM replace WhatsApp?
No. It answers and captures enquiries, and sends WhatsApp messages from the Growth plan. Many teams keep their existing WhatsApp setup alongside it.
How much does it cost?
There is a free plan. Paid plans are ₹999, ₹2,499 and ₹4,999 a month before GST, with yearly billing at ten months for twelve.
Is it only for study abroad consultancies?
It started there and works for any business that receives enquiries and needs fast follow-up.