Chatbot price in India: what you will actually pay
A chatbot can cost ₹0 or ₹60,000 to set up, and the monthly bill can be ₹500 or ₹25,000. The difference is not the logo on the invoice. It is whether the bot follows a menu or understands questions, which channel it runs on, and what it connects to.
Chatbot price list by type
These are typical ranges for Indian businesses in 2026, based on the projects and quotes we see. Your exact price depends on volume, languages and integrations.
| Type | Setup (one-time) | Monthly | Good for |
|---|---|---|---|
| Free builder (DIY) | ₹0 | ₹0–₹3,000 | Testing an idea; simple FAQs on a website |
| Menu bot, no AI | ₹10,000–₹20,000 | ₹2,000–₹5,000 | Store hours, catalogue links, order status |
| AI chatbot (understands questions) | ₹25,000–₹60,000 | ₹5,000–₹15,000 | Lead qualification, support, bookings |
| AI agent with CRM and voice | ₹50,000 and up | ₹15,000–₹25,000 | End-to-end sales and support automation |
WhatsApp chatbots have one extra cost
If the bot runs on WhatsApp, Meta charges separately for template messages you send. Replies inside 24 hours of a customer message are free. A business that mostly replies to customers pays little to Meta; one that sends offers to a large list pays more.
What pushes the price up
- Integrations with your CRM, ERP, payment links or booking system
- More than one language, including Hindi and regional languages
- Voice calls in addition to chat
- High message volume and the need for a human hand-off inbox
- Custom training on your catalogue, policies and past conversations
How to avoid overpaying
- Write down the three questions customers ask most. If a menu answers them, you do not need AI yet.
- Ask every vendor for setup, monthly and per-message costs separately, in writing.
- Check who owns the WhatsApp number and the conversation data if you leave.
- Start with one use case for a month and measure replies and orders before expanding.
Questions people ask
How much does a chatbot cost in India?
A basic menu chatbot usually costs ₹10,000 to ₹20,000 to set up and ₹2,000 to ₹5,000 a month. An AI chatbot that understands free-text questions usually costs ₹25,000 to ₹60,000 to set up and ₹5,000 to ₹15,000 a month.
Is there a free chatbot?
Yes. Free builders work for simple website FAQs. They usually lack WhatsApp, Indian languages and integrations, which is where paid bots earn their cost.
Why is a WhatsApp chatbot priced differently?
Meta charges for template messages businesses send, on top of the chatbot fee. Replies within 24 hours of a customer message are free.
How fast can a chatbot go live?
A menu bot can go live in a few days. An AI chatbot connected to a CRM usually takes two to four weeks.